PRIVACY NOTICE

(Why I collect your personal data and what I do with it)

 

When you supply me with your personal details they are stored and processed for 4 reasons (the following in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation):

1. I need to collect personal information about your health in order to provide you with the best possible treatment.  Your requesting treatment, and my agreement to provide that care, constitutes a contract.  You can, of course, refuse to provide the information, but if you were to do that I would not be able to provide treatment.

2. I have a “Legitimate Interest” in collecting your information, because without it I couldn’t do my job effectively and safely.

3. It is important that I can contact you in order to confirm your appointments or to update you on matters related to your medical care.  This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

4.  Provided I have your consent, I may occasionally send you general health information in the form of articles, advice or newsletters.  You may withdraw this consent at any time – just let me know by any convenient method.

 

I have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask me to delete your records if you wish.  Otherwise, I may retain your records indefinitely in order that I can provide you with the best possible care should you need to see me at some future date.

 

Your records are stored

1. On paper, in locked filing cabinets, and within a locked building when out of working hours. 

2. Electronically (“in the cloud”), using a specialist service.  This provider has given their assurances that they are fully compliant with the General Data Protection Regulations.  Access to this data is password protected, and the passwords are changed regularly.

3. On my office computer.  This is password-protected, backed up regularly, and the office where it is kept are locked out of working hours.

 

I will never share your data with anyone who does not need access without your written consent.  Only the following people/agencies will have routine access to your data:

 

  • The cloud service who store and process our files
  • Reception staff, if they organise my diary, coordinate appointments and  reminders
  • Dispensary services if making bespoke prescriptions for you

 

If I need to employ a member of staff, for example, to dispense, I will ensure that they sign a non-disclosure agreement and  that they must treat all information as confidential.

 

You have the right to see what personal data I hold of yours, and you can also ask me to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask me to erase your records.

 

I want you to be absolutely confident that I am treating your personal data responsibly, and that I am doing everything I can to make sure that the only people who access that data have a genuine need to do so.

 

 Of course, if you feel that I am mishandling your personal data in some way, you have the right to complain.

Complaints need to be sent to the “Data Controller” which is myself, Klayr Young.  Here are the details you need for 

that:

 

Klayr Young

Tel: 077230 25518

Email: klayr@herbalmedicineglasgow.co.uk

 

Or by post:

Klayr Young

Nurture, 9 Fitzroy Place, Glasgow, G3 7RH

 

If you are not satisfied with my response, then you have the right to raise the matter with the Information

Commissioner’s Office.